tag:status.loginradius.com,2005:/historyLoginRadius Platform Status - Incident History2024-03-19T01:48:44-07:00LoginRadius Platformtag:status.loginradius.com,2005:Incident/202786832024-03-16T12:03:26-07:002024-03-16T12:03:33-07:00Customers are experiencing difficulties logging in to the LoginRadius admin console using the SSO application.<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolve.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Investigating</strong> - Customers are encountering difficulties when attempting to log in to the LoginRadius admin console portal using the SSO application. However, logging in to the admin console portal with a username and password is functioning properly.</p>tag:status.loginradius.com,2005:Incident/184724272023-09-12T09:10:51-07:002023-09-12T09:10:51-07:00SMS Delivery issue in US region for LoginRadius Admin Console<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>Resolved</strong> - This issue is resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Monitoring</strong> - We are monitoring the SMS delivery service in US location from Admin Console.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and team is working on fix</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Investigating</strong> - We are currently seeing issue with SMS delivery in US location from LoginRadius Admin Console. LoginRadius Team is working on fixing the issue. Meanwhile if you are facing trouble to access admin console due to SMS delivery please reach out to LoginRadius support at support@loginradius.com.</p>tag:status.loginradius.com,2005:Incident/175651982023-06-13T14:45:51-07:002023-06-13T14:45:51-07:00Email/SMS Delivery Delays in US/CA regions<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:39</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:31</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:45</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/158279082023-01-12T07:25:00-08:002023-01-12T07:25:00-08:00Email/SMS Delivery Delays<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>07:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>06:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:52</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:49</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/103658672022-06-21T00:31:24-07:002022-06-21T00:31:24-07:00LoginRadius Config API DNS Issue in AP/US regions<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:14</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:50</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:46</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent DNS issue for config.lrcontent.com</p>tag:status.loginradius.com,2005:Incident/100951372022-05-28T09:23:32-07:002022-05-28T09:23:32-07:00API Processing Delays in EU Region<p><small>May <var data-var='date'>28</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:11</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>07:52</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>07:29</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>07:15</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/100847842022-05-26T20:56:11-07:002022-05-26T23:14:21-07:00LoginRadius Config API DNS Issue<p><small>May <var data-var='date'>26</var>, <var data-var='time'>20:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>20:17</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>19:48</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent DNS issue for config.lrcontent.com.</p>tag:status.loginradius.com,2005:Incident/97197582022-04-06T01:35:13-07:002022-04-06T01:48:36-07:00LoginRadius Auth API/SSO API AP Regional Issues<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:32</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:25</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:24</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:23</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/96630362022-03-29T17:20:00-07:002022-03-29T18:35:35-07:00LoginRadius Auth API/SSO API AP Regional Issues<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>17:20</var> PDT</small><br><strong>Resolved</strong> - During the period of 12:02 AM UTC and 12:16 AM UTC Mar 30th 2022, LoginRadius SSO API and LoginRadius Auth API encountered major degradation in the AP region. During this time customers may have seen timeouts or errors for SSO API and Auth API requests<br /><br />LoginRadius Operations team was immediately notified by the automated alerting processes and took necessary action to resolve the issue</p>tag:status.loginradius.com,2005:Incident/84286712021-11-08T23:21:10-08:002021-11-08T23:21:10-08:00V2 Auth API Processing Delays<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:32</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:13</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:06</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/83679122021-11-01T04:09:15-07:002021-11-01T04:09:15-07:00Email Delivery Delays<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>04:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:50</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:17</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/83478942021-10-29T03:04:48-07:002021-10-29T03:04:48-07:00V2 Auth API Processing Delays in US Region<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>03:04</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>02:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>02:46</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>02:43</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/82249092021-10-13T21:35:07-07:002021-10-13T21:35:07-07:00V2 Auth API Processing Delays in US/AP Region<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:23</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:19</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/81509852021-10-04T10:58:52-07:002021-10-04T10:58:52-07:00V2 Auth API/Manage API Processing Delays in CA Region<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:58</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/77006192021-08-06T10:30:00-07:002021-08-06T11:32:47-07:00LoginRadius Config API EU Regional Issues<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Resolved</strong> - LoginRadius Config API encountered intermittent issues in the EU region. During this time customers may have seen timeouts or errors for config.lrcontent.com API requests<br /><br />LoginRadius Operations team was immediately notified by the automated alerting processes and took necessary action to resolve the issue</p>tag:status.loginradius.com,2005:Incident/74905162021-07-13T02:01:09-07:002021-07-13T04:01:25-07:00V2 Auth API/Social API Processing Delays<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:33</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:21</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/71886132021-06-07T09:45:00-07:002021-06-07T11:12:23-07:00Analytics Syncing Delays - US<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:02</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating analytical data sync issue in US Region. This effects the Cloud Storage API and Customer Insights sections in Admin Console</p>tag:status.loginradius.com,2005:Incident/70640422021-05-22T14:02:21-07:002021-05-22T14:02:21-07:00V2 Auth API Processing Delays - US<p><small>May <var data-var='date'>22</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>13:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>13:53</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.loginradius.com,2005:Incident/69386292021-05-06T11:10:00-07:002021-05-06T13:36:19-07:00LoginRadius Config API CA Regional Issues<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Resolved</strong> - During the period of 18:10 AM UTC and 19:05 PM UTC May 6th, 2021, LoginRadius Config API encountered intermittent issues in the CA region. During this time customers may have seen timeouts or errors for config.lrcontent.com API requests<br /><br />LoginRadius Operations team was immediately notified by the automated alerting processes and took necessary action to resolve the issue</p>tag:status.loginradius.com,2005:Incident/68242212021-04-23T03:03:00-07:002021-04-23T08:16:59-07:00LoginRadius SSO API AP Regional Issues<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>03:03</var> PDT</small><br><strong>Resolved</strong> - During the period of 9:19 AM UTC and 10:03 PM UTC Apr 23rd, 2021, LoginRadius SSO API encountered major degradation in the AP region. During this time customers may have seen timeouts or errors for SSO API requests<br /><br />LoginRadius Operations team was immediately notified by the automated alerting processes and took necessary action to resolve the issue</p>tag:status.loginradius.com,2005:Incident/66600492021-04-01T15:45:34-07:002021-04-01T15:45:34-07:00Email Delivery Delays<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:45</var> PDT</small><br><strong>Resolved</strong> - The incident got resolved at 10:31 UTC on 1st April. The email delivery back to normal.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:38</var> PDT</small><br><strong>Monitoring</strong> - The Cloud provider has fixed the issue. Email delivery is back to normal. The team is currently monitoring the service</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Identified</strong> - The issue has been identified. The issue is due to a connectivity issue between applications due to an issue at one of our cloud providers. The team has connected with a cloud provider to resolve the connectivity issue</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Investigating</strong> - Starting at 21:25 UTC on 1st April 2021 customers may have experiencing delays in email message delivery.<br />LoginRadius team is actively investigating these delays.</p>tag:status.loginradius.com,2005:Incident/65015272021-03-10T17:07:03-08:002021-03-10T18:01:22-08:00V2 API Processing Delays and Admin Console Connectivity - EU/US<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:56</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:52</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:34</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:17</var> PST</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors in EU Region and are currently looking into the issue.</p>tag:status.loginradius.com,2005:Incident/65024472021-03-08T13:00:00-08:002021-03-10T18:14:15-08:00LoginRadius Account API EU Regional Issues<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Resolved</strong> - During the period of 8:58 PM UTC and 9:48 PM UTC Mar 8th, 2021, LoginRadius V2 Account API encountered degradation in the EU region. During this time customers may have seen timeouts or errors for V2 Account requests<br /><br />LoginRadius Operations team was immediately notified by the automated alerting processes and took necessary action to resolve the issue</p>tag:status.loginradius.com,2005:Incident/65024152021-03-08T11:27:00-08:002021-03-10T18:09:40-08:00LoginRadius Auth API US Regional Issues<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:27</var> PST</small><br><strong>Resolved</strong> - During the period of 7:27 PM UTC and 7:45 PM UTC Mar 8th, 2021, LoginRadius V2 Auth API encountered degradation in the US. During this time customers may have seen timeouts or errors for V2 Auth requests.<br /><br />In order to resolve the issue with the affected service, the LoginRadius Operations team was immediately notified by the automated alerting processes and added additional scaling to handle the increased load in the region.</p>tag:status.loginradius.com,2005:Incident/61648582021-02-01T07:22:04-08:002021-02-01T07:22:20-08:00Analytics Syncing Delays - EU<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:22</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:19</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:17</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:16</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:15</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a network connectivity issue in EU region.</p>